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If you can't find the answer in the FAQs to the right, send us a message...

Chat to us right now or see some FAQ's here

How many times can I use each test link?

Test links are single use. Purchase multiple tests for multiple candidates.

How do I know which test to choose?

Tests are based on the qualifications and experience required for the role you’re hiring for. Check out the Which Test Table - a helpful guide to choosing tests by role

Can I try before I buy?

The Accountests 5-in-5 Demo gives an overview of the full testing process (purchase to report) in just 5 minutes.

What is the First Time Buyer Guarantee?

If you’re not totally satisfied with your first test purchase or the testing process, we’ll refund your purchase cost (conditions apply)

My test links didn’t arrive…

If you've made a purchase and Test Link(s) haven't arrived in your inbox within 5 minutes, please check your junk or filtered inboxes as
emails from the testing platform will sometimes be diverted. The emails will be coming from accountests@evolveassess.com. If you still can’t find it, email us at help@accountests.com

How do I access test reports?

When a candidate completes a test results are compiled into a report which is emailed to the test purchaser. The Report Notification email contains a link to download the report - simply click the link, enter your log in details, and your report will automatically download. First time users will need to follow the instructions in the email to set up an account before
accessing reports. Alternatively, customers can log in to the testing platform and navigate to the report via the Analysis Centre > Campaigns > and selecting the correct test. More information on accessing reports can be found on the Troubleshooting page.

I have a technical question…

Please take a look at the Troubleshooting page for answers to technical questions

I’m a customer and have a question…

For all other questions, check out the Customer FAQs page for useful answers information on account accessibility, report access, and purchase queries.

For technical issues, please take a look at the Troubleshooting page.

I’m a Test User and have a question…

For all other questions, check out the Test Taker FAQs page for useful information on the testing process, technical troubleshooting, and privacy.

For technical issues, please take a look at the Troubleshooting page.

I’d like to know more about Proctoring…

Please take a look at the Proctoring page for more details including
technical troubleshooting and accessing reports

Can I get a refund?

Test links do not expire and will always access the most recent version of the test. If you have purchased the wrong test, please contact us at help@accountests.com and we’ll exchange it for you. If you’d like a refund, please see our Refund Policy for details. Refunds can only be made to the credit card used for the purchase

Contact Us

If you can't find the answer in the FAQs to the right, send us a message...

Chat to us right now or see some FAQ's here

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